Sandbox workspace

SCM optional provides clients with an additional “sandbox” workspace to be used as test or integration environment. New software releases will be first rolled out into this workspace so that the client has the possibility to evaluate it before the production rollout. After a certain period of one week the release will automatically rollout to the production workspace unless the client explicitly cancels the rollout by contacting the SCM team one day in advance. This starts a period of 4 weeks after which the client is required to update his production. If he refuses to update his production environment, it goes out of support. NTT DATA will provide the client a new set of credentials to this workspace.

If the client wants to do additional (except the normal release data copies) data copies from production to the sandbox workspaces these will be extra charged. The sandbox is explicitly not suitable for productive operation and can be deleted by NTT DATA after release, including all data stored there, depending on the subscription booked. The sandbox workspace shall be made available at the longest in accordance with the validity of the subscription. Sandbox workspaces are excluded from the services according to the agreed SLAs.

Limitations

• Operation is limited to one tenant.

• Use in affiliated companies is not included.