# Technical Account Manager In a business environment, a Technical Account Manager (TAM) service is often the primary point of contact for clients. They are responsible for understanding the client's business needs and coordinating with the company's technical team to ensure those needs are met. TAMs also monitor the client's usage of the product or service to identify opportunities for improvement or additional support. * **Service conditions:** Only available for PLATINUM plan. Available during business days. * **Service agreement:** Dedicated hours depending on agreement. [Back](https://trustcenter.syntphony.com/trust-center/support-model/customer-support-policy/support-plans) --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://trustcenter.syntphony.com/trust-center/support-model/customer-support-policy/support-plans/technical-account-manager.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.