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  1. TRUST CENTER
  2. Support Model
  3. Customer Support Policy
  4. Support Plans

Technical Account Manager

PreviousSupport LimitationsNextValue Added Services

Last updated 4 months ago

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In a business environment, a Technical Account Manager (TAM) service is often the primary point of contact for clients. They are responsible for understanding the client's business needs and coordinating with the company's technical team to ensure those needs are met. TAMs also monitor the client's usage of the product or service to identify opportunities for improvement or additional support.

  • Service conditions: Only available for PLATINUM plan. Available during business days.

  • Service agreement: Dedicated hours depending on agreement.

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