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  • TRUST CENTER
    • Trust Center Syntphony
    • Security
      • Security Organizational Model
      • Security Governance Approach
      • Security Risk Management
      • People Security
      • Identity and Access Management
      • Secure Software Development
      • Acceptable User of Assets
      • Security Operations & Security Incident Management
      • Security in IT Operations
      • Physical Security
      • Suppliers Security Management
    • Conformity
    • Business Continuity
      • Business Continuity Approach
    • Support Model
      • Customer Support Policy
        • Support Plans
          • Support Case Severity
          • Support Limitations
          • Technical Account Manager
        • Value Added Services
          • Product Upgrade Plan
          • Case Escalation
          • Lifecycle Policy And Legacy Support
          • Proactive Business Monitoring
      • Service Level Agreements
        • Definitions
        • Customer Obligations
        • Service Credits
          • Maximum Financial Credit
        • Exclusions
      • Pricing
  • PRODUCTS
    • Compliance Management
      • Infrastructure
      • Conformity
      • Support Model
        • Customer Obligations
        • SLA Subscriptions
          • Services
          • Incident
          • Service Request & change Management
          • System availability
          • Limitations
          • Definitions
          • Overarching services
          • Sandbox workspace
        • Business Continuity
        • Security
    • Content Services
      • Privacy
        • Manages Privacy - SaaS
        • Manages Privacy - On Premise
      • Infrastructure
      • Conformity
    • Conversational AI
      • Privacy
      • Infrastructure
      • Conformity
    • Employee Intranet
      • Infrastructure
      • Conformity
    • Immersive Experiences
      • Privacy
        • Meta Privacy Notice
        • Meta Privacy Notice - NAKA
      • Infrastructure
      • Conformity
    • Intelligent Automation
      • Privacy
      • Infrastructure
      • Conformity
    • Intelligent Document Processing
      • Privacy
      • Infrastructure
      • Conformity
    • Knowledge Search
      • Privacy
      • Infrastructure
      • Conformity
    • Learning Tech
      • Privacy
      • Infrastructure
      • Conformity
    • Loyalty
      • Privacy
      • Infraestructure
      • Conformity
    • Mobility Management
      • Privacy
      • Infrastructure
      • Conformity
    • Operation Transformation Strategy
      • Infrastructure
      • Conformity
    • Payments
      • Privacy
      • Infrastructure
      • Conformity
    • Perfect Store
      • Infrastructure
    • Pricing Management
      • Infrastructure
    • Process Management
      • Privacy
      • Infrastructure
      • Conformity
    • Sales
      • Privacy
      • Infrastructure
      • Conformity
    • Security Privacy and Integrity Platform
      • Infrastructure
    • Short-term Power Trading
      • Privacy
      • Infrastructure
      • Conformity
    • Smart Multi-cloud Management
      • Privacy
      • Infrastructure
      • Conformity
    • Stations
      • Privacy
      • Infrastructure
      • Conformity
    • Virtual Care
      • Privacy
        • Manages Privacy - SaaS
        • Manages Privacy - On Premise
      • Infrastructure
      • Conformity
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  1. TRUST CENTER
  2. Support Model
  3. Service Level Agreements
  4. Service Credits

Maximum Financial Credit

The aggregate maximum number of Service Credits to be issued by NTT Data to the Customer, for any and all downtime periods that occur in a single billing month, will not exceed the amount due by the Customer for the Syntphony environment service, with a maximum annual amount equal to four months of billing.

Other contracted services will not be affected by the service credit.

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Last updated 4 months ago

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