Limitations

Downtime does not include any performance or availability issue that results from:

1. Factors outside of our reasonable control, such as natural disaster, pandemic, war, acts of terrorism, riots, government action, or a network or device failure at your site or between your site and NTT DATA SCM

2. Services, hardware, or software provided by a third party, such as cloud platform services on which NTT DATA SCM runs

3. Use of your equipment to access our SCM service or not proper use of your credentials

4. Your or any third party’s (a) improper use, scaling, or configuration of NTT DATA SCM, or (b) failure to follow appropriate security practices; or

5. NTT DATA SCM Test, or proof of concept, sandbox offerings.