# Pricing

### Customer Support Model - Pricing <a href="#toc185449486" id="toc185449486"></a>

|                                        | Standard                                                                           | Advanced                         | Premier                          | Platinum                                                                                                  |
| -------------------------------------- | ---------------------------------------------------------------------------------- | -------------------------------- | -------------------------------- | --------------------------------------------------------------------------------------------------------- |
| <p>Support for</p><p>SaaS Products</p> | <p><strong>Included in all licences</strong></p><p>for all Syntphony customers</p> | 15% of net monthly licences fees | 30% of net monthly licences fees | <p>Add our most personalized expertise and services.</p><p><strong>Contact your Account Exec</strong></p> |
| Support for On-Premise Products        | <p><strong>Included in all licences</strong></p><p>for all Syntphony customers</p> | 5% of net monthly licences fees  | 10% of net monthly licences fees | <p>Add our most personalized expertise and services.</p><p><strong>Contact your Account Exec</strong></p> |

### Additional Services

For all Customer support plans

* On-call support, licence by app-user: **USD 10 monthly** per app-user
* Legacy support: additional **20%** fee per licence

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Monthly fees Support plans are calculated based on licences charges (before any discounts are applied).
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