> For the complete documentation index, see [llms.txt](https://trustcenter.syntphony.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://trustcenter.syntphony.com/trust-center/support-model/customer-support-policy/support-plans/support-limitations.md).

# Support Limitations

* For any software, hardware or other elements of the Customer environment not provided by NTT DATA.
* If Customer or a third party has altered or modified any portion of the Software.
* If Customer has not used the Software in accordance with Documentation or instructions provided by NTT DATA, including failure to follow implementation procedures.
* If the Customer is running a version of the Software that has passed its end-of-support or end-of-life date, or for Beta Offerings.


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