# Support Limitations * For any software, hardware or other elements of the Customer environment not provided by NTT DATA. * If Customer or a third party has altered or modified any portion of the Software. * If Customer has not used the Software in accordance with Documentation or instructions provided by NTT DATA, including failure to follow implementation procedures. * If the Customer is running a version of the Software that has passed its end-of-support or end-of-life date, or for Beta Offerings. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://trustcenter.syntphony.com/trust-center/support-model/customer-support-policy/support-plans/support-limitations.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.