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  • TRUST CENTER
    • Trust Center Syntphony
    • Security
      • Security Organizational Model
      • Security Governance Approach
      • Security Risk Management
      • People Security
      • Identity and Access Management
      • Secure Software Development
      • Acceptable User of Assets
      • Security Operations & Security Incident Management
      • Security in IT Operations
      • Physical Security
      • Suppliers Security Management
    • Conformity
    • Business Continuity
      • Business Continuity Approach
    • Support Model
      • Customer Support Policy
        • Support Plans
          • Support Case Severity
          • Support Limitations
          • Technical Account Manager
        • Value Added Services
          • Product Upgrade Plan
          • Case Escalation
          • Lifecycle Policy And Legacy Support
          • Proactive Business Monitoring
      • Service Level Agreements
        • Definitions
        • Customer Obligations
        • Service Credits
          • Maximum Financial Credit
        • Exclusions
      • Pricing
  • PRODUCTS
    • Automotive Tracking
      • Infrastructure
    • Compliance Management
      • Infrastructure
      • Conformity
      • Support Model
        • Customer Obligations
        • SLA Subscriptions
          • Services
          • Incident
          • Service Request & change Management
          • System availability
          • Limitations
          • Definitions
          • Overarching services
          • Sandbox workspace
        • Business Continuity
        • Security
    • Content Services
      • Privacy
        • Manages Privacy - SaaS
        • Manages Privacy - On Premise
      • Infrastructure
      • Conformity
    • Conversational AI
      • Privacy
      • Infrastructure
      • Conformity
    • Electronic Health Record (EHR)
      • Privacy
        • Manages Privacy - SaaS
        • Manages Privacy - On-Premise
      • Infrastructure
      • Conformity
    • Employee Intranet
      • Infrastructure
      • Conformity
    • Experience Distribution
      • Infrastructure
      • Conformity
    • Immersive Experiences
      • Privacy
      • Infrastructure
      • Conformity
    • Insurance Distribution
      • Privacy
      • Infrastructure
      • Conformity
    • Intelligent Automation
      • Privacy
      • Infrastructure
      • Conformity
    • Intelligent Document Processing
      • Privacy
      • Infrastructure
      • Conformity
    • Knowledge Search
      • Privacy
      • Infrastructure
      • Conformity
    • Learning Tech
      • Privacy
      • Infrastructure
      • Conformity
    • Loyalty
      • Privacy
      • Infraestructure
      • Conformity
    • Mobility Management
      • Privacy
      • Infrastructure
      • Conformity
    • Operation Transformation Strategy
      • Infrastructure
      • Conformity
    • Payments
      • Privacy
      • Infrastructure
      • Conformity
    • Perfect Store
      • Infrastructure
    • Pricing Management
      • Infrastructure
    • Process Management
      • Privacy
      • Infrastructure
      • Conformity
    • Sales
      • Privacy
      • Infrastructure
      • Conformity
    • Security and Identity Management Platform
      • Privacy
      • Infrastructure
      • Conformity
    • Security Privacy and Integrity Platform
      • Infrastructure
    • Short-term Power Trading
      • Privacy
      • Infrastructure
      • Conformity
    • Smart Multi-cloud Management
      • Privacy
      • Infrastructure
      • Conformity
    • Stations
      • Privacy
      • Infrastructure
      • Conformity
    • Virtual Care
      • Privacy
        • Manages Privacy - SaaS
        • Manages Privacy - On Premise
      • Infrastructure
      • Conformity
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  1. PRODUCTS
  2. Compliance Management
  3. Support Model

Security

Provisioning

Hosting in EU Countries

AWS Regions available. Currently Frankfurt a.M. ServiceNow: Currently Frankfurt a.M.

Data at rest encryption

Documents, DB & Backups: AES-256

Data in transition encryption

TSL protocol

Data backup

Documents: 99.999999% data durability

Databases: every 4 hours (for the last 3 days, then daily copies for one month)

Single-Sign-On

OIDC/SAML is mandatory

Multi-factor Authentication

Default (changes on demand, you will be charged)

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Last updated 2 months ago

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