LogoLogo
  • TRUST CENTER
    • Trust Center Syntphony
    • Security
      • Security Organizational Model
      • Security Governance Approach
      • Security Risk Management
      • People Security
      • Identity and Access Management
      • Secure Software Development
      • Acceptable User of Assets
      • Security Operations & Security Incident Management
      • Security in IT Operations
      • Physical Security
      • Suppliers Security Management
    • Conformity
    • Business Continuity
      • Business Continuity Approach
    • Support Model
      • Customer Support Policy
        • Support Plans
          • Support Case Severity
          • Support Limitations
          • Technical Account Manager
        • Value Added Services
          • Product Upgrade Plan
          • Case Escalation
          • Lifecycle Policy And Legacy Support
          • Proactive Business Monitoring
      • Service Level Agreements
        • Definitions
        • Customer Obligations
        • Service Credits
          • Maximum Financial Credit
        • Exclusions
      • Pricing
  • PRODUCTS
    • Automotive Tracking
      • Infrastructure
    • Compliance Management
      • Infrastructure
      • Conformity
      • Support Model
        • Customer Obligations
        • SLA Subscriptions
          • Services
          • Incident
          • Service Request & change Management
          • System availability
          • Limitations
          • Definitions
          • Overarching services
          • Sandbox workspace
        • Business Continuity
        • Security
    • Content Services
      • Privacy
        • Manages Privacy - SaaS
        • Manages Privacy - On Premise
      • Infrastructure
      • Conformity
    • Conversational AI
      • Privacy
      • Infrastructure
      • Conformity
    • Electronic Health Record (EHR)
      • Privacy
        • Manages Privacy - SaaS
        • Manages Privacy - On-Premise
      • Infrastructure
      • Conformity
    • Employee Intranet
      • Infrastructure
      • Conformity
    • Experience Distribution
      • Infrastructure
      • Conformity
    • Immersive Experiences
      • Privacy
      • Infrastructure
      • Conformity
    • Insurance Distribution
      • Privacy
      • Infrastructure
      • Conformity
    • Intelligent Automation
      • Privacy
      • Infrastructure
      • Conformity
    • Intelligent Document Processing
      • Privacy
      • Infrastructure
      • Conformity
    • Knowledge Search
      • Privacy
      • Infrastructure
      • Conformity
    • Learning Tech
      • Privacy
      • Infrastructure
      • Conformity
    • Loyalty
      • Privacy
      • Infraestructure
      • Conformity
    • Mobility Management
      • Privacy
      • Infrastructure
      • Conformity
    • Operation Transformation Strategy
      • Infrastructure
      • Conformity
    • Payments
      • Privacy
      • Infrastructure
      • Conformity
    • Perfect Store
      • Infrastructure
    • Pricing Management
      • Infrastructure
    • Process Management
      • Privacy
      • Infrastructure
      • Conformity
    • Sales
      • Privacy
      • Infrastructure
      • Conformity
    • Security and Identity Management Platform
      • Privacy
      • Infrastructure
      • Conformity
    • Security Privacy and Integrity Platform
      • Infrastructure
    • Short-term Power Trading
      • Privacy
      • Infrastructure
      • Conformity
    • Smart Multi-cloud Management
      • Privacy
      • Infrastructure
      • Conformity
    • Stations
      • Privacy
      • Infrastructure
      • Conformity
    • Virtual Care
      • Privacy
        • Manages Privacy - SaaS
        • Manages Privacy - On Premise
      • Infrastructure
      • Conformity
Powered by GitBook

About us

  • Syntphony website
  • NTT DATA Syntphony solutions

Syntphony © NTT DATA Spain, S.L.U 2025 - All rights reserved

On this page

Was this helpful?

Export as PDF
  1. TRUST CENTER
  2. Support Model
  3. Customer Support Policy
  4. Value Added Services

Product Upgrade Plan

PreviousValue Added ServicesNextCase Escalation

Last updated 2 months ago

Was this helpful?

Be Tuned

Products evolve in time: new security updates, features and benefits. Do not miss last updates for your products with Be tuned. We offer two plans designed to stay up to date:

  • Basic: Basic plan is included for all Syntphony customers. You may be informed about products release reports and will be able to check the process to update your product at your own pace.

  • Signature: PREMIER and PLATINUM tiers include Signature plan for Be tuned. Enjoy the benefits of the basic plan and providing proactively you with upcoming EOS/EOL dates that applies to you, and how to plan for those with time.

Back