Service Level Agreements

Syntphony SaaS products service commitment guarantees a Monthly Uptime Percentage of at least 99.5% during any monthly billing cycle. If this commitment is not met, then you may be eligible for Service Credits.

Service Credits are structured as follows:

Monthly uptime percentage
Service credit percentage

Less than 99.5% but equal to or greater than 98.0%

5%

Less than 98.0% but equal to or greater than 90.0%

10%

Less than 90.0% but equal to or greater than 70.0%

50%

Less than 70.0%

100%

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