Service Level Agreements

Syntphony SaaS products service commitment guarantees a Monthly Uptime Percentage of at least 99.5% during any monthly billing cycle. If this commitment is not met, then you may be eligible for Service Credits.

Service Credits are structured as follows:

Monthly uptime percentage	Service credit percentage
Less than 99.5% but equal to or greater than 98.0%	5%
Less than 98.0% but equal to or greater than 90.0%	10%
Less than 90.0% but equal to or greater than 70.0%	50%
Less than 70.0%	100%