Lifecycle Policy And Legacy Support

Syntphony Lifecycle Policy provides consistent and predictable guidelines for support throughout the life of a product, helping customers manage their IT investments and environments while strategically planning for the future.

All versions released by assets covered by Customer Support Plans have an associated support for 1 year. Most of the products will be able to update to newer versions in time, but in case EOS applies, NTT DATA will provide a minimum of 6 months notification prior to ending support for those versions.

Customer Support for PREMIER and PLATINUM plans can purchase Legacy support service depending on the scenario:

• EOS (End of Support): EOS is often the precursor to EOL. The product would announce an end date after which they no longer support a system or service. This applies before a migration of users to newer versions of the product. In this scenario Legacy support provides you with an extra 1 year of support.

• EOL (End of Life): This means the version should be taken out of service. In this scenario Legacy support provides you with an extra 1 year of support.

• Service conditions: Legacy support service is available for an additional licence fee and benefits from:

  • Extended technical support for deprecated product versions.

  • Updates, fixes, security alerts, data fixes, and critical patch updates.

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