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  1. TRUST CENTER
  2. Support Model
  3. Customer Support Policy
  4. Value Added Services

Proactive Business Monitoring

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Last updated 2 months ago

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Proactive Business Monitoring can be used for every product covered by the PLATINUM Customer Support plan.

This service could monitor up to three business probes by the Product Support team to ensure the health of the business flows related with the Syntphony products solution.

  • Service conditions: Only available for PLATINUM plan. Product Support team will monitor the products health and define proactively alerts and procedures if any issue is raised to support.

  • Service agreement: Up to three business probes can be monitored. Availability depending on agreement.

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