Customer Support Policy

Syntphony wants harmony in your business, to achieve that our Customer Support Policy provide scalable and flexible services built with your business needs at its core. Choose the service that sounds right for your organization and find its perfect rhythm with Value-Add Services.

Customer Support Plans:

• Standard: Standard plan is included for all Syntphony customers.

• Advanced: Minimum recommended tier if you have production workloads.

• Premier: Recommended if you have production and/or business critical workloads with fast response times and additional services to optimize your support experience.

• Platinum: Designed for enterprises with critical workloads, with the fastest response time, and dedicated Technical Account Manager.