> For the complete documentation index, see [llms.txt](https://trustcenter.syntphony.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://trustcenter.syntphony.com/trust-center/support-model/customer-support-policy.md). # Customer Support Policy Syntphony wants harmony in your business, to achieve that our Customer Support Policy provide scalable and flexible services built with your business needs at its core. Choose the service that sounds right for your organization and find its perfect rhythm with Value-Add Services. Customer Support Plans: * **Standard**: Standard plan is included for all Syntphony customers. * **Advanced**: Minimum recommended tier if you have production workloads. * **Premier**: Recommended if you have production and/or business critical workloads with fast response times and additional services to optimize your support experience. * **Platinum**: Designed for enterprises with critical workloads, with the fastest response time, and dedicated Technical Account Manager. --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation by asking a question. Perform an HTTP GET request on the following URL with the `ask` and `goal` query parameters: ``` GET https://trustcenter.syntphony.com/trust-center/support-model/customer-support-policy.md?ask=&goal= ``` `ask` is the immediate question: it should be specific, self-contained, and written in natural language. `goal` is what the user is ultimately trying to achieve, the reason they need the answer. Sharing it helps GitBook give you a better, more relevant answer. A goal is most helpful when it describes the outcome the user wants rather than restating the question. For example, with `ask=how do I create an API token`, a goal like `automate deployments from our CI pipeline` lets GitBook tailor the answer to that use case. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.