> For the complete documentation index, see [llms.txt](https://trustcenter.syntphony.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://trustcenter.syntphony.com/trust-center/support-model/customer-support-policy.md). # Customer Support Policy Syntphony wants harmony in your business, to achieve that our Customer Support Policy provide scalable and flexible services built with your business needs at its core. Choose the service that sounds right for your organization and find its perfect rhythm with Value-Add Services. Customer Support Plans: * **Standard**: Standard plan is included for all Syntphony customers. * **Advanced**: Minimum recommended tier if you have production workloads. * **Premier**: Recommended if you have production and/or business critical workloads with fast response times and additional services to optimize your support experience. * **Platinum**: Designed for enterprises with critical workloads, with the fastest response time, and dedicated Technical Account Manager. --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter: ``` GET https://trustcenter.syntphony.com/trust-center/support-model/customer-support-policy.md?ask=&goal= ``` `ask` is the immediate question: it should be specific, self-contained, and written in natural language. `goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.