> For the complete documentation index, see [llms.txt](https://trustcenter.syntphony.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://trustcenter.syntphony.com/trust-center/support-model.md).

# Support Model

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Summary of Support Model
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## Scope

Our support models are designed to ensure the reliability, efficiency, and accessibility of our services, providing the foundation for a seamless user experience. This section outlines the support models applicable to the products depicted in the image.

<figure><img src="/files/Ue0FbnlJ5jjv250ZgmyW" alt="The products applicable for this support model are:  Syntphony Station, Syntphony Power trading, Syntphony Commerce &#x26; Payments (modules of Payments, Sales &#x26; Loyalty), Syntphony Connected Healthcare (Module Virtual Care), Syntphony Smart Sustainability (module of Mobility Management), Syntphony Business Transformation (modules of Intelligent automation, Employee communications, Learning Tech, Immersive experiences), Syntphony AI (modules of Knowledge Search and Conversational AI)"><figcaption></figcaption></figure>

For information regarding support models for other Syntphony products not covered in this scope, please refer to the respective product's dedicated section within the Trust Center.

**List of abbreviations**

| Abbreviation | Meaning        |
| ------------ | -------------- |
| EOS          | End Of Support |
| EOL          | End Of Life    |


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