# Support Model

{% embed url="<https://view.genially.com/67e27c356b355b61bfdddce9>" %}
Summary of Support Model
{% endembed %}

## Scope

Our support models are designed to ensure the reliability, efficiency, and accessibility of our services, providing the foundation for a seamless user experience. This section outlines the support models applicable to the products depicted in the image.

<figure><img src="https://1989287880-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FIo1akBSABAi2iVkoswhZ%2Fuploads%2FfbcmGzGQNdV2EEHVPNxf%2Fimage.png?alt=media&#x26;token=cd863c69-d850-421c-a072-a8e288cc2f7e" alt=""><figcaption></figcaption></figure>

For information regarding support models for other Syntphony products not covered in this scope, please refer to the respective product's dedicated section within the Trust Center.

**List of abbreviations**

| Abbreviation | Meaning        |
| ------------ | -------------- |
| EOS          | End Of Support |
| EOL          | End Of Life    |