Service Credits

We will process claims within 45 days of receipt. If we determine that you have satisfied the customer obligations above and that none of the below limitations applies to your claim, we will grant you a Service Credit.

We will apply any Service Credit to a future invoice or payment for the Syntphony customer environment that experienced the Downtime. Service Credits will not be applied to fees for any other environments.

Service Credits are your exclusive remedy under this SLA.