# Definitions

* As used herein, "**billing cycle**" refers to a calendar month.
* "**Applicable Monthly Service Fees**" means the total fees paid by the customer for the given Syntphony subscriptions during the month in which Downtime occurred.
* "**Downtime**": A minute is considered unavailable if all of your continuous attempts to establish a connection to the Syntphony product customer environment within the minute fail. Downtime does not include scheduled downtime for maintenance and upgrades.
* **"Downtime Period"** means a period of more consecutive 5 minutes of Downtime. Partial or intermittent Downtime for a period of less than five minutes will not count towards any Downtime Periods.
* "**Monthly Uptime Percentage**", is the total number of minutes in a month, minus the number of minutes of Downtime suffered from all Downtime Periods in a month, divided by the total number of minutes in a month.
* "**Service Credit**" is the percentage of the Applicable Monthly Service Fees to be credited to the customer if NTT Data Syntphony Products approves the claim, as outlined in the table above.
* "**Customer environment**", is a single Syntphony logical environment provided to a customer.