Definitions

• As used herein, "billing cycle" refers to a calendar month.

• "Applicable Monthly Service Fees" means the total fees paid by the customer for the given Syntphony subscriptions during the month in which Downtime occurred.

• "Downtime": A minute is considered unavailable if all of your continuous attempts to establish a connection to the Syntphony product customer environment within the minute fail. Downtime does not include scheduled downtime for maintenance and upgrades.

• "Downtime Period" means a period of more consecutive 5 minutes of Downtime. Partial or intermittent Downtime for a period of less than five minutes will not count towards any Downtime Periods.

• "Monthly Uptime Percentage", is the total number of minutes in a month, minus the number of minutes of Downtime suffered from all Downtime Periods in a month, divided by the total number of minutes in a month.

• "Service Credit" is the percentage of the Applicable Monthly Service Fees to be credited to the customer if NTT Data Syntphony Products approves the claim, as outlined in the table above.

• "Customer environment", is a single Syntphony logical environment provided to a customer.