Business Continuity Approach

NTT DATA EMEAL’s business continuity framework is directed by the Business Continuity & Crisis Management Policy, and it covers key elements such as business processes, people, facilities, IT infrastructure and services, operations in scope of customer contracts, and security certifications.

The policy is based on the commitment of the top management to invest in and promote BC & CM within the organization, following industry good practices, ensuring the protection and safety of people, identifying and managing risks, defining and testing business continuity plans (BCPs), and reporting on the effectiveness of the BCMS.

Crisis Committees, comprised of relevant stakeholders and expert support roles from the business and support areas, shall be formed to navigate through disasters that may occur or to escalate to executives when their involvement is required.

The Business Continuity & Crisis Management framework supports the organization in:

• Providing the business operations after a significant disruption with the least possible impact

• Managing the resilience and recovery of business processes within the organization

• Implementing the required strategies to recover the critical functions

• Providing the tools and means for guaranteed and effective communication during crisis