> For the complete documentation index, see [llms.txt](https://trustcenter.syntphony.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://trustcenter.syntphony.com/trust-center/business-continuity/business-continuity-approach.md). # Business Continuity Approach NTT DATA EMEAL’s business continuity framework is directed by the Business Continuity & Crisis Management Policy, and it covers key elements such as business processes, people, facilities, IT infrastructure and services, operations in scope of customer contracts, and security certifications. The policy is based on the commitment of the top management to invest in and promote BC & CM within the organization, following industry good practices, ensuring the protection and safety of people, identifying and managing risks, defining and testing business continuity plans (BCPs), and reporting on the effectiveness of the BCMS. Crisis Committees, comprised of relevant stakeholders and expert support roles from the business and support areas, shall be formed to navigate through disasters that may occur or to escalate to executives when their involvement is required. The Business Continuity & Crisis Management framework supports the organization in: * Providing the business operations after a significant disruption with the least possible impact * Managing the resilience and recovery of business processes within the organization * Implementing the required strategies to recover the critical functions * Providing the tools and means for guaranteed and effective communication during crisis --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter: ``` GET https://trustcenter.syntphony.com/trust-center/business-continuity/business-continuity-approach.md?ask=&goal= ``` `ask` is the immediate question: it should be specific, self-contained, and written in natural language. `goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.