# System availability

NTT DATA will use commercially reasonable efforts to provide the system availability for SCM as detailed below. This Service Level Agreement (“SLA”) applies only to SCM deployments at productive environments that have been up for a minimum of 5 working days and does not apply to any other product offered by NTT DATA. NTT DATA reserves the right to make changes to this SLA and will provide at least 90 days' advance notice for adverse changes to this SLA.

**Monthly Uptime Percentage (KPI)** \*\*

| SCM Gold                          | SCM Silver                        | SCM Bronze                        | Best Effort    |
| --------------------------------- | --------------------------------- | --------------------------------- | -------------- |
| <p>99%</p><p>equal or greater</p> | <p>99%</p><p>equal or greater</p> | <p>99%</p><p>equal or greater</p> | Not Applicable |

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\*\* Availability % based on Operating Time (deducted by agreed maintenance windows)
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