# Limitations Downtime does not include any performance or availability issue that results from: 1. Factors outside of our reasonable control, such as natural disaster, pandemic, war, acts of terrorism, riots, government action, or a network or device failure at your site or between your site and NTT DATA SCM 2. Services, hardware, or software provided by a third party, such as cloud platform services on which NTT DATA SCM runs 3. Use of your equipment to access our SCM service or not proper use of your credentials 4. Your or any third party’s (a) improper use, scaling, or configuration of NTT DATA SCM, or (b) failure to follow appropriate security practices; or 5. NTT DATA SCM Test, or proof of concept, sandbox offerings. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://trustcenter.syntphony.com/products/syntphony-compliance-management/support-model/sla-subscriptions/limitations.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.