> For the complete documentation index, see [llms.txt](https://trustcenter.syntphony.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://trustcenter.syntphony.com/products/syntphony-ai/conversational-ai-agents/privacy/subprocessors.md).

# Subprocessors

NTT DATA may engage carefully selected subprocessors that support the delivery, maintenance, or operation of this product and its related services.

<table><thead><tr><th>Subprocessor</th><th>Service Provided</th><th width="121">Location</th><th>Guarantees</th></tr></thead><tbody><tr><td><strong>NTT DATA Spain Centers, S.L.U.</strong></td><td>Ticketing services for incident resolution and escalation</td><td>Spain</td><td>Data Processing Agreement</td></tr><tr><td><strong>NTT DATA Spain BPO, S.L.U.</strong></td><td>Local &#x26; Global Service Desk</td><td>Spain</td><td>Data Processing Agreement</td></tr><tr><td><strong>NTT DATA Colombia, S.A.S.</strong></td><td>Global Service Desk</td><td>Colombia</td><td>EU Standard Contractual Clauses (Module 3 – Processor to Processor)</td></tr><tr><td><strong>NTT DATA Brasil Consultoria de Negócios e Tecnologia da Informação Ltda.</strong></td><td>Analysis and resolution of Severity 1 tickets</td><td>Brazil</td><td>EU Standard Contractual Clauses (Module 3 – Processor to Processor)</td></tr><tr><td><strong>NTT DATA Chile, S.A.</strong></td><td>Client assistance services</td><td>Chile</td><td>EU Standard Contractual Clauses (Module 3 – Processor to Processor)</td></tr><tr><td><strong>NTT DATA Spain BPO – Peru Branch</strong></td><td>Global Service Desk</td><td>Peru</td><td>EU Standard Contractual Clauses (Module 3 – Processor to Processor)</td></tr><tr><td><strong>NTT DATA Morocco Centers, S.A.R.L.</strong></td><td>Global Service Desk</td><td>Morocco</td><td>EU Standard Contractual Clauses (Module 3 – Processor to Processor)</td></tr><tr><td><strong>Meta Platforms, Inc.</strong></td><td>Messaging services (WhatsApp)</td><td>United States</td><td>Data Processing Agreement – Adequacy Decision</td></tr><tr><td><strong>Google Cloud EMEA Ltd.</strong></td><td>Cloud hosting, storage, and AI services</td><td>Ireland</td><td><a href="https://cloud.google.com/terms/data-processing-addendum">Terms &#x26; Conditions</a></td></tr><tr><td><strong>Enreach Communications, S.L.</strong></td><td>Telephone Service Desk</td><td>Spain</td><td>Data Processing Agreement</td></tr><tr><td><strong>MICROSOFT IRELAND OPERATIONS Ltd.</strong></td><td>Cognitive and voice services, cloud hosting, and AI services</td><td>Ireland</td><td><a href="https://www.microsoft.com/licensing/docs/view/Microsoft-Products-and-Services-Data-Protection-Addendum-DPA?lang=1">Terms and conditions</a></td></tr><tr><td><strong>NTT MANAGED SERVICES INDIA PRIVATE LIMITED</strong></td><td>Cloud Operation</td><td>India</td><td>EU Standard Contractual Clauses (Module 3 – Processor to Processor)</td></tr><tr><td><strong>NTT DATA INFORMATION PROCESSING SERVICES PRIVATE LIMITED</strong></td><td>Global Service Desk</td><td>India</td><td>EU Standard Contractual Clauses (Module 3 – Processor to Processor)</td></tr></tbody></table>


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